RECOVER. REHABILITATE. PERFORM.

Last updated: August 2026

1. Introduction & Scope

EJT Sports Therapy is committed to protecting the privacy and security of personal information for all prospects and customers communicating via phone, email, social media, or this website. This Privacy Policy outlines the data we collect, how it is used and stored, and your rights regarding your personal information, in compliance with the Data Protection Act 2018 (incorporating UK GDPR) and the Privacy and Electronic Communications Regulations (PECR) 2003. Please note that this website is intended for adults; clients aged 16–17 with sufficient capacity may consent independently, while individuals aged 15 and under require a parent or legal guardian to be present, with contact data registered to the parent or legal guardian.

2. Data Protection Lead (DPL)

The Data Protection Lead (DPL) is responsible for overseeing any questions or queries regarding this privacy notice. If you wish to exercise your legal rights, please contact using the information below:

• Full Name: Mr Ethan Jack Taylor
• Email Address: ejt.sportstherapy@gmail.com
• Phone: +44 7982 666092

3. Complaints & The ICO

At any time you have the right to contact the Information Commissioner's Office (ICO). They're the UK's supervisory authority for data protection issues (www.ico.org.uk). However, I would appreciate that I were given the chance to deal with any concerns prior to contacting the ICO.

4. Information We Collect

The information collected is data which will be genuinely be used and used in accordance of the Data Protection Legislation. Below is a list of the type of information I will collect on you and that you've voluntarily provided via contact by: Website, Phone, Social media or email or face to face.

• Personal Identification Details: Full name, telephone number, email address, address, and emergency contact details.
• Form Responses & Technical Data: Form responses, IP address, and cookies.
• Medical & Health History: Sensitive health data including previous injuries, surgeries, existing medical conditions, medications, lifestyle factors, and pain logs collected via pre-screening questionnaires.
• Clinical Records & Treatment Notes: Ongoing assessments, range of motion measurements, treatment modalities applied (e.g., sports massage), and exercise progress.

5. Lawful Basis for Processing Health Data

Under UK GDPR, processing of your health data is strictly necessary for the provision of healthcare services and medical/physical rehabilitation under your explicit consent, which is obtained prior to your initial assessment.

6. Data Storage & Security

Data security is of great significance to me and to ensure your data is protected, there is physical, electronic procedures in place to safeguard your data. The building has limited access and is not available to the general public and is only available to customers of the following: EJT Sports Therapy. Information online in software used by EJT Sports Therapy is compliant with GDPR and has advanced data encryption through in-transit encryption and at-rest encryption. This allows a safe tunnel for data to travel through - meaning if it were to be intercepted, the information can not be read. In accordance with UK data protection regulations, your information is retained only for as long as necessary to provide services and comply with legal obligations (typically 8 years for adult clinical records, or until age 25 for minors).

7. Your Rights

You have the right to access or rectify your personal data in many circumstances, this can be done by contacting EJT Sports Therapy directly through a process called 'Subject Access Request'. To do this you'll be required to give the following information: Your name, Contact details and reference numbers (if required) and proof of ID. Following this, state exactly which information you wish to have access to. Legally the organisation has 1 month to do so from the approved request. If you're wishing to rectify data such as a 'wrong address' you can contact me to change this via verbal communication in session or in formal communication such as email or writing to correct this mistake. Right to object, erase or limit the use of your personal data please use the contact details set above. Further information about your privacy rights can be found at https://ico.org.uk/for-the-public. They make information easily accessible to users on their website and their data controllers.

HOW TO CONTACT US

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this notice, the way your personal information is processed, please contact us by one of the following means:

• By email: ejt.sportstherapy@gmail.com
• By post: 138 Richmond Road, Ipswich, Suffolk, IP1 4DL

Thank you for taking the time to read our Privacy Notice.

EJT Sports Therapy

Last updated: January 2026

1. Scope of Services

The services provided are that of Sports Therapy and Personal Training, at no point should these be replaced for medical doctor care. As always if there's an emergency call 999.

2. Medical Disclaimer & Client Disclosure

Clients are strictly required to fully and accurately disclose all pre-existing medical conditions, injuries, cardiovascular issues, surgeries, and allergies prior to commencing any treatment or physical training session. If you experience acute pain, dizziness, or abnormal discomfort during a session, you must inform your practitioner immediately.

3. Informed Consent for Soft Tissue & Exercise

You acknowledge that sports massage, soft tissue mobilization, and high-intensity resistance training carry inherent physical risks, including temporary muscle soreness, bruising, or minor joint stiffness. By booking a session, you grant informed consent to these treatments and voluntarily assume all associated risks. You agree to disclose all health conditions accurately and understand you have the right to halt treatment at any time.

4. Pricing Policy

Pricing of appointment type varies but is set at a competitive yet affordable rate in this industry, accounting for overheads and reflecting the level of service provided at EJT Sports Therapy.

Whilst pricing of appointment types are set at a fixed rate, the owner reserves the right to adjust these prices. Clients will receive a notice period of 4 weeks prior to these changes occurring and a start date will be published.

5. Cancellation, Late Arrival & No-Show Policy

At EJT Sport Therapy we value your business and request you provide a minimum of 24hours notice if you need to reschedule or cancel your appointment. Appointments cancelled after this period will be charged at 50% of the scheduled sessions cost if the cancelled slot is not refilled. No shows will result in the full session being charged and no further bookings till the outstanding invoice is paid. If arriving late please contact via +44 7982 666092 so I am aware, this may result in a shortened session duration to respect subsequent bookings, however, the session will be charged at full.

6. Business Disclaimer

EJT Sports Therapy is a separate legal entity and operates independently.